Build a Career with O'Day Equipment

Build a Career with O'Day Equipment
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AR Billing Associate

Position Summary

The billing associate is responsible for keying and processing all Service billing. Working all billing workflows in a timely manner.

Primary Roles and Responsibilities

  1. Service Billing
  2. Warranty Billing
  3. Online Service Billing
  4. Customer Service

Activities

Accountable for Maintaining & Processing service billing workflows in a timely and accurate manner per AP-AR Billing Procedures

(O’Day Equipment LLC)

  • Service invoices and prepare for mailing per AP-AR Billing Procedures
    • Create descriptions
    • Verify parts billed match work order
    • Transfer parts between service calls and jobs
    • Process and review the MobileTech inventory batch
    • Ensure all proper fees are billed
    • Verify the proper tax schedule is selected
    • Make sure the invoice is accurate and professional prior to mailing to the customer
    • Tracking credits on service invoices by billing the full amount and then doing a credit on the original invoice
    • Transfering and correcting time between service calls and jobs
    • Print and post Service invoices
    • Reopen service calls for any corrections
    • Create NTE Service calls and invoice the downpayment
    • Be a resourse for managers when it comes to service billing
    • Serves as the primary contact for customer service billing questions
    • Monitoring the complete calls report
  • Follow-up with issues/concerns
  • Monitor if any service calls are missing in the workflow

Process warranty service billing in a timely manner per AP-AR Billing Procedures

  • Follow-up with vendors on unpaid or unapproved warranty
  • Post final warranty invoice
  • Work with A/R to coordinate and match billing/payments

Complete the online billing per customer requirements

  • Utilize multiple online portals based on customers
  • Use an online billing workflow in DocLink to organize
  • Working with A/R and Service on rejected invoices to resubmit invoice

Timecard Backup

  • Post time to service calls and jobs for O’Day Equipment
  • Accurately key time sheets
  • Review and correct MobileTech time

Accountable for backup switchboard as needed

  • Communicate potential problems/trends to managers
  • Normal hours, M-F 8 a.m. to 5 p.m.

Secondary duties

  • Backup Accounting department as needed
  • Review and posting of the daily City Desk batch
  • Create new customers in GP
  • Backup O’Day Equipment CSR Service as needed
  • Backup and assist with CSR warranty SR submitting
  • Cross Training within Accounting department
    • Backup A/P
    • Backup A/R daily receivables and deposits

    • Backup to the job billing and closing

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